My team wants to cancel its subscription. How do we do that? Can we get a refund?
Team Owners can change the team’s subscription level. There are two options when downgrading from a Professional to Startup.
- You can downgrade to the Individual or Team plan immediately. If there is more than one day until your renewal date, we will prorate the remaining balance on your account and hold it for your team as a credit.
- We can automatically downgrade your plan at your next renewal date. Your subscription will remain active at its current level through the end of the billing period that you’ve already paid for.
- We do not offer refunds.