: Careers

Our Ambition Hire great people who want to become People Leaders and grow their passions at Reframe.
Our Mission Help Corporations Build More Inclusive Employee and Customer Experiences at Scale.

Platform - Quality Assurance (QA) Engineer

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Platform - Quality Assurance (QA) Engineer

OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Technical Quality Assurance Engineer in our New York, NY HQ (Remote Option).  Reporting directly to the Reframe Chief Technology Officer, they will work directly with the Support Team and Engineering Team.  The end goal is to establish a thorough understanding of Reframe’s People Leaders app and it’s features/functionality, and be able to consistently audit and report on the integrity of the app’s features and functionality, along with testing and reporting on the integrity of development tasks being completed by the Engineering Team, from an end-user’s perspective prior to deployment.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Establish a thorough understanding of the features and functionality of the Reframe People Leaders app, being able to determine the integrity of any given part of the app through testing.
  • Conduct an initial audit of the entire app, feature by feature, and report on identified issue where integrity is lacking.
  • Conduct ongoing audits of the app, feature by feature, to ensure ongoing integrity of features and functionality.
  • Communicate and collaborate directly with the Support Team, to verify reported issues, scope the issue, and escalate to the Engineering Team with details.
  • Communicate and collaborate directly with the Engineering Team, to test development tasks from an end-user perspective, which would’ve been completed by the team, and provide final approval for the deployment of updates.
  • Communicate and collaborate directly with the Chief Technology Officer to manage deliverables, and timing.
  • Must be available to have calls (video or voice) with our Chief Technology Officer and Engineering Team to track deliverables and timing on an ongoing basis.
  • Be able to contribute thoughts and best practices to improving our software quality assurance workflow.

QUALIFICATIONS

  • 3 – 5 years of proven experience as a Quality Assurance Engineer, ideally in the SaaS space.
  • Ability to complete high-level replication and troubleshooting of an item to be addressed, well enough to articulate said item to the Engineering Team for development.
  • Ability to be a self-starter and independent with proven outcomes. 
  • Ability to learn, and own the software that you will be supporting from a quality perspective, to ensure integrity.
  • Excellent written and verbal communications skills. 
  • Creative problem-solving skills and a commitment to execution of task 

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:   https://getreframe.com/contact/#careers

Strategy Consultant (Analyst) - Inclusive Experience Design

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Strategy Consultant (Analyst) - Inclusive Experience Design

OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Strategy Consultant (Analyst) – Inclusive Experience Design in the New York, NY HQ (Remote Optional) to help F500 clients build inclusive experiences at scale.  Reframe is a tech enabled consulting & advisory platform that helps build the most inclusive customer and employee experiences at scale.  The Reframe Analyst – Inclusive Experience Design responsibilities include day to day customer engagement while assisting with inclusive experience design and project management while demonstrating strategic thinking and delivery.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Assist with all aspects of customer engagements while demonstrating change management and inclusive experience design best practices.
  • Assist with conducting and executing both qualitative & quantitative assessments, research and reporting.
  • Assist with written and oral presentations about inclusive experience design systems.
  • Assist with internal and external activations based on the Reframe Change Operating System and Inclusive Experience Design approach.
  • Publish thought leadership content across Reframe owned and earned media channels.
  • Outbound communications across multiple channels (i.e. email, social media and phone) to cultivate prospects, nurture and close lead opportunities.
  • Follow-up and close potential leads while project managing current relationships.
  • Meet monthly, quarterly and yearly customer and revenue key performance indicators.

QUALIFICATIONS

  • 3 – 5 years of advisory and consulting experience within the professional services industry (i.e.  management consulting, software, technology). 
  • Proven and established HR related industry relationships across multiple verticals.
  • Knowledgeable and passionate about all facets of the emerging human capital management category including but not limited to Human Resources, Diversity, Equity, Inclusion & Belonging and Experience Design.
  • Ability to be a self-starter and create independence while providing outcomes 
  • Excellent written and verbal communications skills. 
  • Creative problem-solving skills and a commitment to execution of task 
  • Proficient with Google Enterprise, Social Media, HubSpot and other digital marketing systems.

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:  https://getreframe.com/contact/#careers

Platform - Service & Support Manager

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Platform - Service & Support Manager

OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Service and Support Manager in our New York, NY HQ (Remote Option).  Reporting directly to the Reframe Chief Technology Officer, they will work with the customer success team and deliver platform features (value, usage, and user experience) and produce support articles for each platform feature along with their respective pieces of functionality, within the Zendesk Platform.  The end goal is to establish a system that aligns with the Reframe Service Level Agreements (SLA).  They will address all users’ questions about the  product features ensuring the users experience is frictionless, reduce drop-offs and get questions answered via the knowledge base as a first line of support before requiring escalation to our support team.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Proven and evidence of service & support experience and expert knowledge of the Zendesk platform.
  • Experience working with the Zendesk Service Platform, more specifically the Knowledge Base feature with experience setting up the Knowledge Base from ground up.
  • Expected to have clear user guidance on any areas of concerns that they might have with utilizing a technology platform and product features.
  • Must be available to have calls (video or voice) with our Chief Technology Officer, Customer Success and UI/UX design team to build a roster of articles to be produced and the content of each article.
  • Be able to manage and improve existing customer relationships.
  • Provide marketplace insights and develop new content (text and/or video). 
  • Work within a team of senior practitioners and align on business requirements.
  • Outbound communications across multiple channels (i.e. email, social media and phone) to cultivate opportunities.
  • Meet monthly, quarterly and yearly goals.

QUALIFICATIONS

  • 7 – 10 years of proven experience in service & support roles along with  writing user instructions or how to articles for product features on a technology platform.
  • Experienced service & support manager role within a human resources technology platform preferred but not required.
  • Ability to be a self-starter and independent with proven outcomes. 
  • Excellent written and verbal communications skills. 
  • Knowledgeable and passionate about all facets of the emerging human capital management category including but not limited to Human Resources, Diversity, Equity, Inclusion & Belonging and Experience Design.
  • Creative problem-solving skills and a commitment to execution of task 
  • Proficient with Google Enterprise, Social Media, HubSpot and other digital marketing systems. 

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:   https://getreframe.com/contact/#careers

Platform - Customer Success Manager

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Platform - Customer Success Manager

OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Customer Success (CS) manager in our New York, NY HQ (hybrid optional) to help our customers get the most out of the Reframe People Leaders Platform.  Reframe is a tech enabled consulting and advisory platform that helps build the most inclusive customer and employee experiences at scale.  The Reframe Customer Success Manager primary responsibility is to deliver and execute our client’s ambitions for building inclusive experiences at scale.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Ensure customers are getting the most out of our service and product – thus increasing the likelihood of retaining, up-selling and cross-selling them with Reframe service and software solutions.
  • Effectively nurture existing relationships while obtaining new business and partner relationships with Chief Human Relationship Offers (CHROs), Chief Executive Officers (CEOs) and Chief Marketing Officers (CMOs) at Fortune 500 organizations.
  • When required, hire, train, and motivate CS advisors on engagement and retention best practices as well as product or service features.
  • Develop the organization’s customer success strategy to actively engage and retain customers
  • Lead the development of any supporting content and materials needed by CS representatives
  • Segment customer performance based on agreed-upon factors, such as engagement, product adoption, business size, or the like so that CS representatives can better support and help customers build more inclusive customer and employee experiences.
  • Address any escalated CS issues or questions.
  • Encourage customer feedback through direct questioning and/or customer surveys about Reframe service and software platform.
  • Analyze the feedback, performance, and retention rates of customers based on their interaction with the CS team to better understand the effectiveness of the broader customer success strategy.
  • Work within a team of senior practitioners and coordinate business development and sales efforts.
  • Outbound communications across multiple channels (i.e. email, social media and phone) to cultivate prospects, nurture and close lead opportunities.
  • Follow-up and close potential leads while project managing current relationships.
  • Meet monthly, quarterly and yearly revenue goals.

QUALIFICATIONS

  • 7 – 10 years of Customer Success experience within the advisory & consulting, tech or other related professional services industry (i.e.  advertising and software). 
  • Proven and established HR related industry relationships across multiple verticals.
  • Ability to be a self-starter and create independence while providing outcomes. 
  • Excellent written and verbal communications skills. 
  • Knowledgeable and passionate about all facets of the emerging human capital management category including but not limited to Human Resources, Diversity, Equity, Inclusion & Belonging and Experience Design.
  • Creative problem-solving skills and a commitment to execution of task 
  • Proficient with Google Enterprise, Social Media, HubSpot and other digital marketing systems. 

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:   https://getreframe.com/contact/#careers

Growth - Lifetime Value (LTV)

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Growth - Lifetime Value (LTV)

OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Growth – Lifetime Value in our New York, NY HQ to help acquire and develop new customer and partner relationships.  Reframe is a tech enabled advisory and consulting platform that helps build the most inclusive customer and employee experiences at scale.  The Reframe Growth – LTV responsibilities include Request for Proposal (RFP) pipeline development, vertical relationship development (i.e. beverage, retail, auto, packaged goods),  sponsorship and customer success.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Using tools within HubSpot, build B2B focused customer relationship management (CRM) programs that generate member leads, acquisition, engagement and retention.
  • Lead and manage marketing automation, prospect, lead scoring, acquisition and engagement of all in-bound and outbound communications across multiple channels (i.e. email, social media and phone).
  • Effectively nurture new and existing relationships with Chief Human Relationship Offers (CHROs), Chief Executive Officers (CEOs), Chief Diversity, Equity, Inclusion & Belonging Officers and Chief Marketing Officers at Fortune 500 organizations and their industry associations.
  • Lead and manage list, earned and owned media buying relationships across earned and owned Reframe channels.
  • Based on the response to content within media channels, build a measurement, reporting and optimization model for member programs.
  • Provide on-going marketplace insights and recommendations for increasing member L-T-V 
  • Work within a team of senior practitioners and coordinate CRM efforts across brand relationships
  • In partnership with the member development, follow-up and close potential partnership opportunities while project managing day-to-day responsibilities 
  • Meet daily, monthly, quarterly and yearly revenue income benchmarks within the marketing funnel
  • Manage and improve existing customers and growth partnerships.
  • Follow-up and close potential leads while project managing current relationships.
  • Meet monthly, quarterly and yearly revenue goals.

QUALIFICATIONS

  • 7 – 10 years of proven CRM experience in building high growth platforms focused on B2B customers and relationship development across consulting, media and software industries.
  • Preferred but not required, HR advisory & consulting business development and partnership experience within the professional services industry (i.e.  consulting, software, technology). 
  • Expert knowledge of customer relationship management applications (i.e. Salesforce, HubSpot), email platforms, Google, LinkedIn, Facebook and other social media platforms.
  • Knowledge of multiple industries with functional leaders:  Human Resources, Chief Executive Officers, Chief Marketing Officers and Chief Diversity, Equity, Inclusion and Belonging Officers.
  • Creative problem-solving skills and a commitment to execution of task(s).
  • Ability to be a self-starter and create independence while providing outcomes. 
  • Excellent written and verbal communications skills. 
  • Proven and established HR related industry relationships across multiple verticals.
  • Ability to be a self-starter and create independence while providing outcomes. 
  • Excellent written and verbal communications skills. 
  • Knowledgeable and passionate about all facets of the emerging human capital management category including but not limited to Human Resources, Diversity, Equity, Inclusion & Belonging and Experience Design.
  • Creative problem-solving skills and a commitment to execution. 

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:   https://getreframe.com/contact/#careers

Strategy Consultant - Inclusive Experience Design

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Strategy Consultant - Inclusive Experience Design

OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Strategy Consultant – Inclusive Experience Design in the New York, NY HQ (Remote Optional) to help F500 clients build inclusive experiences at scale.  Reframe is a tech enabled consulting & advisory platform that helps build the most inclusive customer and employee experiences at scale.  The Reframe Strategy Consultant – Inclusive Experience Design responsibilities include VP and above customer engagement, inclusive experience design, project leadership and management & development of consultants while demonstrating strategic thinking and delivery.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Lead all aspects of customer engagements while demonstrating change management and inclusive experience design best practices.
  • Conduct and execute both qualitative & quantitative assessments, research and reporting.
  • Provide written and oral presentations about inclusive experience design systems.
  • Lead internal and external activations based on the Reframe Change Operating System and Inclusive Experience Design approach.
  • Lead a team of management consultants to exceed customer expectations.
  • Publish thought leadership content across Reframe owned and earned media channels.
  • Outbound communications across multiple channels (i.e. email, social media and phone) to cultivate prospects, nurture and close lead opportunities.
  • Follow-up and close potential leads while project managing current relationships.
  • Meet monthly, quarterly and yearly customer and revenue key performance indicators.

QUALIFICATIONS

  • 5 – 7 years of advisory and consulting experience within the professional services industry (i.e. management consulting, employee experience strategy or consumer experience strategy).
  • Proven and established HR related industry relationships across multiple verticals.
  • Knowledgeable and passionate about all facets of the emerging human capital management category including but not limited to Human Resources, Diversity, Equity, Inclusion & Belonging and Experience Design.
  • Ability to be a self-starter and create independence while providing outcomes 
  • Excellent written and verbal communications skills. 
  • Creative problem-solving skills and a commitment to execution of task 
  • Proficient with Google Enterprise, Social Media, HubSpot and other digital marketing systems. 

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:   https://getreframe.com/contact/#careers

Sr. Strategy Consultant - Inclusive Experience Design

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Sr. Strategy Consultant - Inclusive Experience Design

OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Sr. Strategy Consultant – Inclusive Experience Design in the New York, NY HQ (Remote Optional) to help F500 clients build inclusive experiences at scale while leading a team of consultants.  Reframe is a tech enabled consulting & advisory platform that helps build the most inclusive customer and employee experiences at scale.  The Reframe Sr. Strategy Consultant – Inclusive Experience Design responsibilities include C-level customer leadership, manage & develop a team of management consultants while demonstrating strategic thinking and delivery.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Effectively nurture existing relationships while partnering with  Chief Executive Officers (CEOs), Chief Human Relationship Offers (CHROs) and Chief Marketing Officers (CMOs) at Fortune 500 organizations.
  • Lead C-level engagements while demonstrating change management and inclusive experience design best practices.
  • Conduct and execute both qualitative & quantitative assessments, research and reporting.
  • Provide written and oral presentations about inclusive experience design systems.
  • Lead internal and external activations based on the Reframe Change Operating System and Inclusive Experience Design approach.
  • Manage and develop a team of management consultants to exceed customer expectations.
  • Publish monthly and quarterly thought leadership content across Reframe owned and earned media channels.
  • Outbound communications across multiple channels (i.e. email, social media and phone) to cultivate prospects, nurture and close lead opportunities.
  • Follow-up and close potential leads while project managing current relationships.
  • Meet monthly, quarterly and yearly customer and revenue key performance indicators.

QUALIFICATIONS

  • 7 – 10 years of advisory and consulting experience within the professional services industry (i.e.  management consulting, employee experience strategy or consumer experience strategy). 
  • Proven and established HR related industry relationships across multiple verticals.
  • Knowledgeable and passionate about all facets of the emerging human capital management category including but not limited to Human Resources, Diversity, Equity, Inclusion & Belonging and Experience Design.
  • Ability to be a self-starter and create independence while providing outcomes 
  • Excellent written and verbal communications skills. 
  • Creative problem-solving skills and a commitment to execution of task 
  • Proficient with Google Enterprise, Social Media, HubSpot and other digital marketing systems. 

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:   https://getreframe.com/contact/#careers

Reframe

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