Customer Experience and Engagement in the Age of Acceleration

Human engagement in a responsible way.

Course Description

There is talk of artificial intelligence (AI) machine learning (ML) and supercomputing is going to be the best way for personalizing customer experiences. However, what often gets left out is how you make the customer feel is the best way to engage and build lifelong relationships. Brands today may reach a customer but are they connecting authentically? They are letting numbers drive marketing investments when more and more data shows experiences are the way for generation X, Y and Z form lifelong relationships.

Course Outline

History
Background and history of experience and engagement as a marketplace practice.
Design
Build an authentic and modern experience for customers.
Activate
How to turn customers into fans of your brand.

Course Takeaways

  • Building a modern experience and engagement strategy.
  • Creating a feedback loop for building the best customer experience.
  • Creating social capital based on how you make customers feel.

Latest Resources & Insights

: Latest Resources & Insights

Book

Reframe The Workplace: The Future of Work In the Age of the New Majority

Reframe co-founder and CEO, Jeffrey L. Bowman, is writing his second book about how companies are preparing their organizations post COVID - 19 in the Age of Accelerations. Target publish date is Winter 2022.
Contact Us To Reserve

Book

Reframe The Marketplace: The Total Market Approach to Reaching the New Majority

Reframe co-founder and CEO, Jeffrey L. Bowman, wrote the #1 Amazon business book* on how companies can accelerate and sustain growth using the Reframe innovative Marketplace Growth approach.
Buy Now

Guide

Reframe Marketplace Growth Acceleration Guide

Our “how to” instructional guide and evidenced based approach for marketplace growth in the Age of Accelerations.
Contact Us

Guide

Reframe Workplace Change Guide

Our “how to” instructional guide and evidenced based approach for workplace change that reflects the Future of Work.
Contact Us

Report

The Whitewashing of the Total Market Approach and Why It Matters To Black Lives

Based on the Reframe evidence based approach, learn how organizations choose the right approach to culturally transform internally and accelerate growth externally.
Download Now

Report

Reframe People Operations Guide In The Age of Accelerations

Learn how organizations build better and inclusive employee relationships in the Age of Accelerations with a playbook for navigating pre and post COVID - 19.
Download Now

Report

Why Diversity, Equity & Inclusion Will Not Be Enough To Save Corporate America

Corporate America and America are at a cultural crossroads as a result of a “Perfect Storm”: the COVID-19 pandemic and Black Lives Matter. We’ve been here before. However, this time feels different. Now is the time to introduce a new approach that culturally transforms Corporate America and closes the gap between Corporate America and America.
Download Now

Reframe

The People Leaders Platform

Get Early Access