OVERVIEW 

Reframe:  The People Leaders Platform is seeking a Technical Quality Assurance Engineer in our New York, NY HQ (Remote Option).  Reporting directly to the Reframe Chief Technology Officer, they will work directly with the Support Team and Engineering Team.  The end goal is to establish a thorough understanding of Reframe’s People Leaders app and it’s features/functionality, and be able to consistently audit and report on the integrity of the app’s features and functionality, along with testing and reporting on the integrity of development tasks being completed by the Engineering Team, from an end-user’s perspective prior to deployment.  The selected candidate would be expected to: 

ROLES AND RESPONSIBILITIES

  • Establish a thorough understanding of the features and functionality of the Reframe People Leaders app, being able to determine the integrity of any given part of the app through testing.
  • Conduct an initial audit of the entire app, feature by feature, and report on identified issue where integrity is lacking.
  • Conduct ongoing audits of the app, feature by feature, to ensure ongoing integrity of features and functionality.
  • Communicate and collaborate directly with the Support Team, to verify reported issues, scope the issue, and escalate to the Engineering Team with details.
  • Communicate and collaborate directly with the Engineering Team, to test development tasks from an end-user perspective, which would’ve been completed by the team, and provide final approval for the deployment of updates.
  • Communicate and collaborate directly with the Chief Technology Officer to manage deliverables, and timing.
  • Must be available to have calls (video or voice) with our Chief Technology Officer and Engineering Team to track deliverables and timing on an ongoing basis.
  • Be able to contribute thoughts and best practices to improving our software quality assurance workflow.

QUALIFICATIONS

  • 3 – 5 years of proven experience as a Quality Assurance Engineer, ideally in the SaaS space.
  • Ability to complete high-level replication and troubleshooting of an item to be addressed, well enough to articulate said item to the Engineering Team for development.
  • Ability to be a self-starter and independent with proven outcomes. 
  • Ability to learn, and own the software that you will be supporting from a quality perspective, to ensure integrity.
  • Excellent written and verbal communications skills. 
  • Creative problem-solving skills and a commitment to execution of task 

ABOUT REFRAME

Reframe is a tech enabled consulting & advisory platform that helps Fortune 500 organizations build more inclusive employee and customer experiences at scale.  Founder led with an award winning Future of Work thesis and evidence based outcomes across telco, technology, financial services, retail, healthcare, travel and leisure, packaged goods, consumer durables, hospitality and creative service industries.   

To learn more or submit your resume, please contact:   https://getreframe.com/contact/#careers