Customer Experience and Engagement in the Age of Acceleration
Human engagement in a responsible way.
Course Description
There is talk of artificial intelligence (AI) machine learning (ML) and supercomputing is going to be the best way for personalizing customer experiences. However, what often gets left out is how you make the customer feel is the best way to engage and build lifelong relationships. Brands today may reach a customer but are they connecting authentically? They are letting numbers drive marketing investments when more and more data shows experiences are the way for generation X, Y and Z form lifelong relationships.
Course Outline
History
Background and history of experience and engagement as a marketplace practice.
Design
Build an authentic and modern experience for customers.
Activate
How to turn customers into fans of your brand.
History
Background and history of experience and engagement as a marketplace practice.
Design
Build an authentic and modern experience for customers.
Activate
How to turn customers into fans of your brand.
Latest Resources & Insights
E-Book
How To Assess Your Organization's Level Of Cultural Maturity
Accelerating Workplace Change While Building Inclusive Experiences At Scale
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E-Book
The Inaugural State Of The Total Market Industry Vertical
Accelerating Marketplace Change And Growth While Building Inclusive Customer Experiences At Scale
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Book
Reframe The Workplace: Why DEI Will Not Be Enough To Save Corporations
Reframe co-founder and CEO, Jeffrey L. Bowman, is writing his second book about how companies are preparing their organizations post COVID - 19 in the Age of Accelerations. Target publish date is Winter 2022.
Contact Us To Reserve
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Reframe The Marketplace: The Total Market Approach to Reaching the New Majority
Reframe co-founder and CEO, Jeffrey L. Bowman, wrote the #1 Amazon business book* on how companies can accelerate and sustain growth using the Reframe innovative Marketplace Growth approach.
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Guide
Reframe Marketplace Change Guide
Our “how to” instructional guide and evidenced based approach for marketplace growth in the Age of Accelerations.
Contact Us
Guide
Reframe Workplace Change Guide
Our “how to” instructional guide and evidenced based approach for workplace change that reflects the Future of Work.
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Report
Reframe People Operations Guide In The Age of Accelerations
Learn how organizations build better and inclusive employee relationships in the Age of Accelerations with a playbook for navigating pre and post COVID - 19.
Download Now
: Latest Resources & Insights
E-Book
How To Assess Your Organization's Level Of Cultural Maturity
Accelerating Workplace Change While Building Inclusive Experiences At Scale
Download
E-Book
The Inaugural State Of The Total Market Industry Vertical
Accelerating Marketplace Change And Growth While Building Inclusive Customer Experiences At Scale
Download
Book
Reframe The Workplace: Why DEI Will Not Be Enough To Save Corporations
Reframe co-founder and CEO, Jeffrey L. Bowman, is writing his second book about how companies are preparing their organizations post COVID - 19 in the Age of Accelerations. Target publish date is Winter 2022.
Contact Us To Reserve
Book
Reframe The Marketplace: The Total Market Approach to Reaching the New Majority
Reframe co-founder and CEO, Jeffrey L. Bowman, wrote the #1 Amazon business book* on how companies can accelerate and sustain growth using the Reframe innovative Marketplace Growth approach.
Buy Now
Guide
Reframe Marketplace Change Guide
Our “how to” instructional guide and evidenced based approach for marketplace growth in the Age of Accelerations.
Contact Us
Guide
Reframe Workplace Change Guide
Our “how to” instructional guide and evidenced based approach for workplace change that reflects the Future of Work.
Contact Us
Report
Reframe People Operations Guide In The Age of Accelerations
Learn how organizations build better and inclusive employee relationships in the Age of Accelerations with a playbook for navigating pre and post COVID - 19.
Download Now